Returns

At Tread Smart Tyres, we want you to be completely satisfied with your purchase. This policy explains how returns, refunds, and warranty claims are handled when you buy tyres or related products from us.

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1. Your Consumer Rights

Our goods come with guarantees that cannot be excluded under the Consumer Guarantees Act 1993. You are entitled to a repair, replacement, or refund if the goods are faulty, not of acceptable quality, or not fit for purpose.

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2. Faulty or Damaged Products

• If your tyres arrive damaged, please contact us within 30 days of receiving your order so we can sort it out quickly.

• If a tyre develops a fault later, contact us at any time. Our 2 Year Warranty and your Consumer Guarantees Act rights are not limited to 30 days.

• We will work with you to arrange a repair, replacement, or refund in line with the CGA.

• Proof of purchase (e.g. order confirmation or receipt) is required.

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3. Change of Mind Returns

• We do not normally offer refunds or exchanges if you change your mind after purchase.

• However, at our discretion, we may accept returns on unused, unfitted tyres. Refunds may be approved after tyres have been inspected.

• In these cases, return shipping costs are your responsibility and a restocking fee may apply.

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4. Incorrect Orders

• If we send you the wrong product, we will arrange for collection and replacement at no extra cost to you.

• If you ordered the wrong tyre size or specification, please contact us. We may be able to assist, but additional costs may apply. Please ensure tyres remain unused and unfitted. Refunds will be approved after tyres have been inspected.

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5. Warranty Claims

• Every tyre we sell is covered by our Tread Smart Tyres 2 Year Warranty against genuine faults in manufacture. See our Warranty page for the full terms.

• To make a warranty claim, email info@treadsmarttyres.co.nz with your order number, a description of the fault, and photos. We handle the claim, including any manufacturer involvement, so you do not have to.

• Your rights under the Consumer Guarantees Act 1993 apply regardless and are not limited by this warranty.

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6. How to Request a Return or Refund

To lodge a return or refund request, please contact us:

• Email: info@treadsmarttyres.co.nz

• Provide your order number, details of the issue, and photos (if applicable).

We will respond within 2 business days to guide you through the next steps.

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7. Refund Processing

• Approved refunds will be processed to your original payment method.

• Please allow 7 business days for the funds to appear, depending on your bank or payment provider.

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8. Contact Us

If you have any questions about this Returns & Refunds Policy, please reach out:

Tread Smart Tyres
Email: info@treadsmarttyres.co.nz